Your Privacy Matters to 80hi

1 Information We Collect

80hi collects personal information from you in three principal ways: information you provide directly when registering and using your account, information generated automatically through your use of the platform, and information received from third-party payment providers and identity verification services. The categories of data we collect are set out below.

1.1 Information You Provide Directly

When you register an account on 80hi, we collect the following information that you supply through the registration form and any subsequent account updates:

• Identity information: Full legal name, date of birth, and nationality.
• Contact information: Email address and mobile phone number associated with your Bangladesh mobile money account.
• Account credentials: Your chosen username and an encrypted hash of your password. We never store your password in plain text.
• KYC documents: Copies of your National ID card (NID) or passport submitted during the identity verification process, plus any additional documentation requested by our compliance team.
• Payment method details: The registered name and mobile number associated with your bKash, Nagad, Rocket, or Upay account. We do not store full payment card numbers or mobile banking PINs.
• Support communications: The content of any messages or attachments you send to 80hi's support team via live chat or email.

1.2 Information Collected Automatically

When you access and use the 80hi platform, our servers and analytics systems automatically collect certain technical information about your session:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Session data: Login timestamps, session duration, pages and game titles visited, bet amounts placed, deposit and withdrawal amounts, and game outcomes (solely for dispute resolution and responsible gaming monitoring purposes).
• Cookies and tracking data: As described in Section 4 of this policy.

1.3 Information from Third Parties

80hi may receive supplementary information about you from the following third-party sources in order to verify your identity and process your transactions:

• Mobile money providers (bKash, Nagad, Rocket, Upay): Transaction confirmation data including amounts, timestamps, and sender/receiver identifiers — sufficient to reconcile your deposit and withdrawal requests with our internal records.
• Identity verification services: Confirmation of document authenticity and age checks where our compliance team employs a third-party KYC service provider.
• Fraud prevention partners: Risk scores or flag signals used to identify potentially fraudulent account activity, processed in accordance with our legitimate interest in protecting the platform and our players.

2 How We Use Your Data

80hi processes your personal information on the basis of one or more of the following lawful grounds: performance of the contract between you and 80hi (operating your account), compliance with a legal obligation, our legitimate interests in operating a secure and fair platform, and in limited cases your explicit consent. The table below summarises the principal purposes for which your data is used and the corresponding lawful basis.

2.1 Marketing Communications

80hi will only send you promotional communications — such as bonus offer notifications and tournament announcements — if you have opted in to receive them at the time of registration or at any subsequent point through your account settings. You may withdraw consent for marketing communications at any time by updating your notification preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect the lawfulness of any communications sent prior to your opt-out.

3 Data Sharing & Disclosure

80hi does not sell, rent, or otherwise transfer your personal information to unaffiliated third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Service Providers & Technology Partners

80hi engages carefully selected third-party service providers to support the operation of the platform. These providers process your data strictly on our behalf, under contractual obligations that prohibit them from using your data for any purpose other than providing the services we have engaged them for. Current categories of service provider include:

• Game technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified studios supply the game engines powering 80hi's casino. These providers may receive session-level data necessary to render game outcomes and resolve disputes, but they do not receive your full identity or payment data.
• Payment processing partners: bKash, Nagad, Rocket, and Upay receive only the transaction data required to process your specific deposit or withdrawal request.
• Identity verification providers: Our KYC service partner receives the document copies you submit for age and identity verification and returns a verification status to 80hi. Document copies are not retained by the KYC provider beyond the period required for the verification check.
• Platform hosting & infrastructure: 80hi's platform is hosted on cloud infrastructure that processes all data in accordance with industry-standard security protocols.

3.2 Legal & Regulatory Disclosure

80hi may disclose your personal information to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by applicable law, court order, or regulatory directive. We will disclose the minimum amount of information necessary to comply with the legal requirement and will notify you of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event that 80hi undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address associated with your account prior to the transfer taking effect, and the acquiring entity will be required to honour the commitments set out in this Privacy Policy.

4 Cookies & Tracking Technologies

80hi uses cookies — small text files stored in your browser — and similar technologies such as local storage and session tokens to operate the platform effectively and improve your experience. This section explains the types of cookies we use and how you can manage your preferences.

4.1 Types of Cookies Used

4.2 Managing Your Cookie Preferences

Essential and security cookies are required for the platform to function and cannot be disabled without preventing you from logging in and using your account. Preference and analytics cookies can be disabled through your browser settings. Most modern browsers allow you to block or delete cookies through their privacy or settings menu. Please note that disabling certain non-essential cookies may affect the functionality of some platform features, such as remembered preferences and personalised game recommendations.

5 Data Security Measures

80hi implements a layered set of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, 80hi's security framework reflects current industry best practice for online gambling platforms serving Bangladesh players.

5.1 Technical Safeguards

• SSL/TLS encryption: All data in transit between your device and 80hi's servers is encrypted using TLS 1.2 or higher, indicated by the HTTPS prefix and padlock icon in your browser.
• Password hashing: Account passwords are never stored in plain text. 80hi uses industry-standard one-way hashing algorithms with salting to store password credentials securely.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts. Where enabled, access requires both your password and a time-sensitive verification code sent to your registered mobile number.
• Access controls: Internal access to personal data is restricted to 80hi staff members who require it to perform their specific job functions. All internal access is logged and audited.
• Database encryption: Sensitive data fields — including identity document data and payment method identifiers — are encrypted at rest in 80hi's database systems.

5.2 Organisational Safeguards

• All 80hi staff with access to personal data receive mandatory data protection training.
• Third-party service providers are assessed for security compliance before being engaged and are contractually bound to maintain security standards consistent with those described in this policy.
• 80hi conducts periodic security reviews of its platform and data handling practices.

5.3 Data Breach Response

In the event of a confirmed data security breach that is likely to result in a risk to the rights and freedoms of affected players, 80hi will notify affected players via their registered email address as promptly as reasonably practicable. The notification will describe the nature of the breach, the categories of data affected, and the steps 80hi is taking to address the breach and mitigate its effects.

6 Data Retention Policy

80hi retains your personal data for as long as your account is active and for a defined period after account closure, in order to meet our legal, financial, and fraud-prevention obligations. The retention periods below reflect the minimum periods required by our operational and compliance obligations.

Once the applicable retention period expires, personal data is securely deleted from 80hi's live systems and backups on the next scheduled data purge cycle. Where full deletion is not technically practicable for specific backup media, the data is rendered inaccessible and anonymised pending the next backup rotation cycle.

7 Your Privacy Rights

As a registered player on 80hi, you have the following rights in relation to the personal data we hold about you. These rights can be exercised by contacting 80hi's support team using the details provided in Section 8 of this policy.

7.1 Right of Access

You have the right to request a copy of the personal data that 80hi holds about you. Upon receiving a verified access request, 80hi will provide a structured summary of your personal data within 30 days. We may request proof of identity before processing an access request to ensure that data is not disclosed to an unauthorised party.

7.2 Right to Rectification

If you believe that any personal data 80hi holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For certain data fields — such as your registered name or date of birth — corrections may require submission of a supporting identity document to ensure our records accurately reflect your verified identity.

7.3 Right to Erasure

In certain circumstances, you may request that 80hi delete the personal data it holds about you. However, this right is subject to our overriding legal obligations — including anti-money laundering record-keeping requirements and responsible gaming audit obligations — which may require us to retain certain categories of data for the periods specified in Section 6, even after an erasure request. Where we are unable to fulfil an erasure request in full, we will explain the specific legal basis for retaining the relevant data.

7.4 Right to Withdraw Marketing Consent

Where 80hi processes your personal data for marketing purposes on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of marketing consent can be completed through your account notification settings or by contacting support. Withdrawal does not affect the lawfulness of processing conducted prior to the withdrawal.

7.5 Right to Restriction of Processing

In certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing and we are assessing whether our legitimate interests override your objection — you may request that we restrict the processing of your data to storage only, pending resolution of the underlying issue.

8 Contact & Privacy Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 80hi holds about you, please contact us through one of the following channels. All privacy enquiries are handled by the 80hi compliance and support team, who will respond in English.

8.1 How to Contact Us

• Live chat: Available 24/7 from within your 80hi account. This is the fastest channel for routine account and privacy queries.
• Email: [email protected] — use the subject line "Privacy Request" to ensure your message is routed directly to the compliance team. Response time is typically under 2 hours, with formal privacy requests acknowledged within 5 business days.

8.2 Changes to This Privacy Policy

80hi reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features and services offered by the platform. When material changes are made, registered players will be notified via the email address associated with their account at least 7 days before the revised policy takes effect.

The "Last updated" date at the top of this page will always reflect the date on which the most recent version of the policy was published. We encourage you to review this policy periodically to stay informed about how 80hi protects your information. Continued use of the platform after the effective date of any revised policy constitutes acceptance of the updated terms.