Responsible Gaming at 80hi

1 Age Restriction Policy

80hi operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or participate in any form of gambling or sports betting on the 80hi platform. This policy applies to all players accessing 80hi from Bangladesh and from any other location.

At the point of registration, all players are required to confirm that they meet the minimum age requirement. Following registration, 80hi's compliance team conducts identity and age verification (KYC) checks on accounts before withdrawals are processed. Players who are found to have provided a false age declaration will have their account permanently suspended and any winnings forfeited in accordance with our Terms and Conditions.

Protecting Minors

If you share a device with other family members, we strongly recommend taking the following steps to prevent underage access to 80hi:

• Always log out of your 80hi account when you have finished a session, especially on shared devices.
• Do not share your account credentials — username or password — with any other person, including family members.
• Enable device-level parental control software if younger family members use the same computer, tablet, or smartphone. Reputable parental control tools include those available through your device's operating system settings.
• Keep payment method details (bKash, Nagad, Rocket, Upay) private to prevent unauthorised transactions.

2 Responsible Gaming Tools

All responsible gaming tools described on this page are available free of charge to every registered 80hi player. They can be accessed through the Responsible Gaming section of your account settings at any time. You do not need to contact support to activate most tools — they are self-service and take effect promptly once configured.

Deposit Limits — How They Work

Deposit limits cap the total amount in Bangladeshi Taka (৳) that you can add to your 80hi account within a selected time period. You can choose from:

• Daily limit: Maximum total deposits within a rolling 24-hour period.
• Weekly limit: Maximum total deposits within a rolling 7-day period (Monday 00:00 to Sunday 23:59 Bangladesh Standard Time).
• Monthly limit: Maximum total deposits within a calendar month.

You can set limits for multiple time periods simultaneously — for example, a daily limit of ৳2,000 and a monthly limit of ৳20,000. The system will enforce whichever limit is reached first. Reducing a deposit limit takes effect immediately. Requesting an increase to an existing limit is subject to a mandatory 48-hour reflection period before the higher limit is applied.

Time-Out Periods — How They Work

A time-out (also called a cool-off) is a temporary voluntary suspension of your ability to log in and play. Available time-out durations are:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a time-out, your account is not deleted. You can still access your transaction history and contact support. Once a time-out is set, it cannot be lifted early — you must wait for the full duration to expire before your account access is restored. If you feel you need a longer break than 30 days, the self-exclusion programme (Section 3) is the appropriate tool.

3 Self-Exclusion Programme

Self-exclusion is a formal commitment — made by the player — to stop gambling on 80hi for a defined period or permanently. It is the strongest tool available on the platform and is designed for players who feel that gambling is causing them harm or that shorter cool-off options have not been effective.

Available Self-Exclusion Periods

• 6 months — recommended as a starting point for players who want a substantial break.
• 1 year — for players who need a longer structured pause.
• 3 years — for players dealing with significant problem gambling concerns.
• Indefinite / Permanent exclusion — for players who wish to permanently close their relationship with gambling on 80hi. This option cannot be reversed.

What Happens During Self-Exclusion

• Your account is immediately suspended. You cannot log in, deposit, withdraw, or place bets.
• All promotional and marketing emails, SMS messages, and in-platform notifications are halted and will not resume during the exclusion period.
• Any pending bonuses or promotional credits are forfeited.
• Account balances at the time of self-exclusion are held securely. You can request withdrawal of any remaining balance by contacting support — this is the one permitted account action during exclusion.
• Your account data is retained in accordance with our Privacy Policy and applicable legal obligations. The self-exclusion record is specifically retained to prevent re-registration during the exclusion period.

Requesting Self-Exclusion

To initiate a self-exclusion, either use the self-service option in your Account Settings → Responsible Gaming section, or contact 80hi support directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Support agents are trained to process self-exclusion requests promptly — typically within one hour of a verified request being received.

Attempting to Re-Register During Exclusion

Attempting to open a new account on 80hi while a self-exclusion is active is a breach of our Terms and Conditions. If 80hi becomes aware that a self-excluded player has registered a new account, that account will be immediately closed and any deposits returned. Players who find they have been able to bypass self-exclusion are encouraged to contact support immediately.

4 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Most people who develop a problematic relationship with gambling do not fit a simple stereotype — it can affect people of all backgrounds across Bangladesh, regardless of income, profession, or social situation. The most important step is honest self-reflection.

The following are common signs that gambling may be becoming a problem. If several of these apply to you, we strongly encourage you to use the self-exclusion or time-out tools described above, and to consider reaching out for professional support.

5 Self-Assessment Checklist

The following checklist is designed to help you reflect honestly on your relationship with gambling. Read each question and consider whether it applies to your experience over the past 30 days. If you answer "yes" to three or more questions, we recommend speaking with our support team about activating one of the responsible gaming tools described in this policy.

6 Getting Help & Support

If you believe your gambling has become a problem, or if you are concerned about someone you care about, please do not wait. Taking action early makes recovery significantly more manageable. 80hi's support team is available 24 hours a day, 7 days a week to help you activate self-exclusion, adjust limits, or simply talk through your concerns without judgment.

Contacting 80hi Support

Our support team is reachable through the following channels:

• Live chat: Available inside your 80hi account, 24/7. This is the fastest route for activating any responsible gaming tool or requesting self-exclusion. Our agents are trained to handle these conversations with sensitivity and discretion.
• Email: [email protected] — for responsible gaming requests, use the subject line "Responsible Gaming — Urgent" to ensure your message is prioritised. Response time is typically under 2 hours.

Talking to Someone You Trust

Sharing your concerns with a trusted family member, friend, or religious adviser can be an important first step. Problem gambling often thrives in secrecy; breaking that secrecy — even with one person — reduces its hold. Players in Bangladesh can also speak with their doctor or local community health worker as a starting point for accessing professional counselling services.

Practical Steps You Can Take Right Now

• Log in to your 80hi account and set a deposit limit or activate a time-out from the Responsible Gaming section of your account settings.
• Remove saved payment method details (bKash, Nagad, Rocket, Upay) from your account to create an additional barrier to impulsive deposits.
• Speak honestly with someone in your household about the situation so they can offer support and accountability.
• If you feel that short-term tools are insufficient, request self-exclusion immediately via live chat or email — do not delay.

7 Our Commitments to Players

80hi's approach to responsible gaming is not a checkbox exercise — it reflects a genuine commitment to the wellbeing of every player on our platform. The following principles guide how we build and operate the responsible gaming framework at 80hi.

We Do Not Target Vulnerable Players

80hi's marketing and promotional communications are never directed at players who have self-excluded, activated a time-out, or shown patterns of behaviour consistent with problem gambling. Players who have active responsible gaming tools in place will not receive promotional emails, bonus offers, or re-engagement campaigns while those tools are active. When a self-exclusion expires, there is an additional opt-in step before marketing communications resume.

We Train Our Support Team

All 80hi customer support agents receive training in responsible gaming awareness. They are equipped to recognise distress signals in player communications and to respond with empathy, provide information about available tools, and escalate cases to our compliance team where appropriate. Responsible gaming conversations are flagged and followed up — they do not end with the first exchange.

We Review Suspicious Patterns Proactively

80hi's platform monitoring systems flag accounts that display patterns of behaviour associated with problem gambling — such as rapidly escalating deposit volumes, continuous play for extended periods, or repeated short-interval deposits following losses. When such patterns are identified, our compliance team may proactively reach out to the player to check in and offer responsible gaming resources, even if the player has not requested them.

We Are Transparent About Odds and Outcomes

All casino games available on 80hi — including slots, live casino, and table games — are supplied by certified third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers certify their games for fair play and publish return-to-player (RTP) rates. 80hi does not manipulate game outcomes. Gambling involves genuine risk, and the house edge means that over time the majority of players will lose money — we are transparent about this reality.

8 Contact Our Support Team

If you need to activate a responsible gaming tool, request self-exclusion, or simply want to speak with someone about your gambling habits, 80hi's support team is here to help — any time of day, any day of the week. All responsible gaming conversations are handled with complete confidentiality and without judgment.

• Live chat: Log in to your account and click the live chat icon. Average first-response time is under 2 minutes.
• Email: [email protected] — use the subject "Responsible Gaming" for priority routing.

If you are in immediate personal distress — financial, emotional, or otherwise — please also consider reaching out to a trusted person in your life alongside contacting our support team. 80hi's agents are here to help with platform tools, but a qualified counsellor or community health professional can provide deeper personal support.